Terms & Conditions
Effective date: 31 May 2026. Last updated: 31 May 2026.
These Terms govern use of the Intellion Solutions website, enquiries, strategy calls, project discussions, software delivery services, platform engineering work, support, implementation, and related digital services.
Intellion Solutions primarily works with businesses, organisations, partners, contractors, professional users, and project stakeholders. If you use our services on behalf of an organisation, you confirm that you have authority to represent that organisation.
Accounts, access and authority
Where we provide access to portals, project spaces, prototypes, demos, APIs, or support systems, you are responsible for keeping credentials secure and for ensuring that only authorised users access them.
Projects, subscriptions and services
Commercial terms, fees, deliverables, timelines, usage limits, support levels and implementation scope are defined in the applicable quotation, order form, invoice, statement of work, subscription confirmation, or written agreement.
Acceptable use
You must not misuse our website or services, attempt unauthorised access, upload malicious content, disrupt systems, infringe intellectual property, process unlawfully obtained data, or use our work for unlawful or harmful purposes.
Intellectual property
Unless otherwise agreed in writing, Intellion Solutions retains ownership of its pre-existing software, frameworks, reusable components, design systems, technical methods, documentation, internal tools, templates, and know-how. Customer data and customer-provided content remain the customer’s responsibility and property.
Confidentiality
Each party should protect confidential business, technical, financial, product, security, customer, and project information using reasonable care and use it only for the purpose of the relevant engagement.
Service changes and availability
Website content, screenshots, case studies, examples, roadmaps, and service descriptions are provided for general information and may change. They do not create a binding commitment unless included in a signed agreement or accepted proposal.
Limitation
Our services are business technology services and do not constitute legal, tax, accounting, clinical, medical, financial, or other regulated professional advice. Customers should verify outputs, calculations, workflows, and reports with qualified professionals where required.
Contact
For questions about these Terms, contact info@intelliondigital.com.
Privacy Policy
Intellion Solutions respects privacy and aims to collect only information needed to respond to enquiries, provide services, manage projects, improve the website, and communicate with customers or partners.
Information we may collect
- Contact details such as name, email, company and phone number.
- Project enquiry details, messages, files or business requirements shared with us.
- Technical information such as IP address, browser type, device information and website usage data.
- Commercial information needed for proposals, support, implementation or billing.
How we use information
- To respond to enquiries and strategy-call requests.
- To prepare proposals, estimates, project plans and service recommendations.
- To deliver, secure, support and improve our website and services.
- To manage business communication, support requests and customer relationships.
Sharing
We do not sell personal data. We may share limited information with trusted providers that help us operate the website, communicate, host systems, process business workflows, or deliver agreed services, where appropriate controls are in place.
Retention
We keep information only for as long as reasonably needed for business, service, legal, security, accounting, or dispute-resolution purposes.
Your choices
You may contact us to request access, correction, deletion, or restriction of personal information where applicable. Send privacy requests to info@intelliondigital.com.
Refund and Cancellation Policy
Refunds and cancellations depend on the agreed service type, project stage, subscription status, and written commercial agreement.
- Strategy discussions and initial enquiries are normally free unless separately agreed.
- Project setup, discovery, design, implementation, migration, training, custom development, and already-delivered work are generally non-refundable once started or delivered.
- Subscription or support cancellations should be requested before the next renewal period where applicable.
- If a written proposal or order form includes specific cancellation or refund terms, those terms take priority for that engagement.
For cancellation or refund questions, contact info@intelliondigital.com.